How It Works — Mail‑In Repair or Upgrades

Start online, print the free label, ship your controller — we’ll handle the rest.

Step 1: Checkout to Start a Controller Service Order

• Choose a repair and what upgrades you want.
• Add a broken controller for a instant swap credit.

Step 2: Print Your Free Shipping Label

• Your free shipping label will be emailed to you within 24 hours.
• Download the PDF file and print.

Step 3: Pack & Ship Your Controller

• Controller only (no cables/batteries).
• Write down any special instructions or notes.
• Include your broken controller swap if necessary.
• Pack securely, attach the label, and put in the mail.

Step 4: Upgrade or Repair

• Turn Around Time: 2–3 business days after arrival.
• We repair, Clean, and give every controller our 25-Point Restore Process.

Step 4: We Ship It Back

• Tracking is emailed to you.
• Expected Delivery Time is 15 to 20 Days.

You’re done — we’ll finish, ship, and update you with tracking.

Controller Repair Requirements

Send a PS5 controller that meets these basics to ensure a smooth, fast repair.

• Eligible Model: PS5 DualSense (OEM/original only)
• Original Brand Only: Genuine Sony; no Edge, Scuf, or modded/aftermarket units
• Condition: No smashed or cracked‑open shells; no bent boards; heavy liquid damage may be declined
• Complete Components: All required internals present; built‑in battery must be included (weak/dead OK)
• No Tampering: Not heavily altered or mod‑wired; prior open is OK if intact/complete
• What to Include: Controller only (no cables/accessories); include a note with the issue(s)
• Packing: Pack securely and apply the prepaid label we email you

Repairs that don’t meet these requirements may be delayed or declined.

Controller Swap Requirements

Check these requirements before sending your controller.

Eligible Controllers

• Models: Xbox One, Xbox Series, PS4, PS5 only
• Original Brands Only: Genuine Microsoft or Sony; no aftermarket, Scuf, Edge, or modded units
• Condition: Working or broken OK; no smashed, cracked-open, liquid-damaged, or bent boards
• Complete Components: All parts present — buttons, thumbsticks, ports, battery/compartment, internals (even if broken)
• No Tampering: Not heavily altered or mod‑wired; prior open is OK if intact/complete

Controllers that don’t meet these rules may be rejected or charged per our policy.

TMR Magnetic Joysticks (Anti‑Drift)

Eliminate drift and boost precision with magnetic TMR sticks for a smoother pro gameplay.

• Anti‑Drift Tech: Magnetic TMR sensors replace worn pots.
• Precision Input: Smooth, accurate aim and movement.
• Long Lifespan: Less wear, more reliability.
• Stable Center: Holds zero without wandering.
• Fine Control: Better micro‑adjustments for tracking.
• Ready to Calibrate: Easy tuning for optimal feel.

Enjoy stable aim and smooth control — long‑lasting precision with zero drift.

Black Replacement Thumbsticks and Accent Rings

Upgrade your feel and control with new black thumbsticks and matching accent rings.

What You Get:

• Pair of black OEM‑compatible thumbsticks installed
• Matching accent rings for smoother glide and reduced friction
• Fresh caps for improved grip and control

Performance:

• Smooth, consistent movement with refreshed feel
• Better traction and durability vs. worn sticks
• Reduced stick friction for precise micro‑adjustments

More grip, less friction — smoother movement every match.

Free Deep Clean — Inside & Out

Every repair or upgrade includes a free deep clean — inside and out — for a fresher, smoother controller.

What’s included

• Internal dust/debris removal (board, stick modules, trigger housings)
• Contact/sensor cleaning with 90%+ isopropyl (buttons, D‑pad, stick sensors)
• Port refresh (USB‑C and audio jack cleaned and de‑gunked)
• Battery compartment cleaned for solid contact (where applicable)
• Exterior detail: shell wash, grip/crease cleanup, polish

How we do it

• Precision open with ESD‑safe tools
• Alcohol-based, plastic‑safe cleaning
• Proper reassembly with cable and screw checks

Why it matters

• Smoother buttons and stick motion
• More reliable charging/connection
• Fresher feel and longer lifespan

Included

• Free with all repair orders
• Part of our 25‑Point Restore Process

Free with every repair and backed by our 25‑Point Restore Process — cleaner, better, ready to play.

Battery Upgrade

Go longer between charges with our 2650mAh high‑capacity battery upgrade.

What You Get

• 2650mAh high‑capacity battery installed
• Reliable power for longer sessions

Performance

• Fewer charge cycles, more game time
• Consistent output for stable inputs

More runtime, fewer interruptions — charge less, play more.

Rapid‑Fire Clicky Triggers

Add instant, crisp trigger response with mouse‑click feel for increased shot volume.

• Shorter Travel: Hair‑trigger feel for faster shots.
• Micro‑Switch Actuation: Crisp, mouse‑click response.
• Consistent Timing: Identical pull every press.
• Better Control: Reduced latency for tighter aim.
• Tuned for Shooters: Faster firing and quick taps.
• Durable Build: Reinforced springs and components.

Lock in faster shots and cleaner taps — consistent, competitive trigger performance every match.

Swap-Out Guarantee

At SwapMamba, we’re confident in the quality of our controllers. That’s why we offer a 100% Free Swap-Out Guarantee for 60 days — so you can game without worries. Here’s what you get:

Free Swap Replacement

If your controller stops working for any reason during the guarantee period (as long as it’s not due to tampering or excessive damage), we will swap you out with a fully functional replacement — at no cost.

Simple & Stress-Free

No complicated claims or stress. Just contact us, and we’ll handle the rest. It’s a straightforward process to get you back in the game.

What’s Not Covered

• Wear and Tear: Excessive use, damage, or wear beyond normal gaming use.
• Tampering: Controllers that have been opened, modified, or altered in any way outside normal use.

Extend Your Coverage

For just $19.99, you can add an extra year of protection, extending your total coverage to 14 months. Enjoy peace of mind for longer — perfect for gamers who want complete confidence.

How to Use Your Guarantee

1. Request a Swap-Out: Email us at support@swapmamba.com with your order number and a brief description of the issue.
2. Return Shipping: We’ll send you a prepaid return shipping label — at no cost to you.
3. Receive Your Replacement: Once we receive and inspect your controller, we ship out a replacement controller immediately.

Enjoy peace of mind with our hassle-free 60-day guarantee. Swap, game, and keep playing!

1-Year Extended Coverage

For just $19.99, you can add an extra year of protection, extending your total coverage to 14 months. Enjoy peace of mind for longer — perfect for gamers who want complete confidence.

How to Use Your Guarantee

1. Request a Swap-Out: Email us at support@swapmamba.com with your order number and a brief description of the issue.
2. Return Shipping: We’ll send you a prepaid return shipping label — at no cost to you.
3. Receive Your Replacement: Once we receive and inspect your controller, we ship out a replacement controller immediately.

Enjoy peace of mind with our hassle-free 60-day guarantee. Swap, game, and keep playing!