LIFETIME ON THE STICKS.
60 DAYS ON EVERYTHING ELSE.
One promise on every build. Every controller — Pro Restored and Mamba Custom — ships with TMR magnetic anti-drift joysticks, guaranteed for life. The rest of the build (buttons, triggers, battery, board, shell) is covered by our free 60-day swap-out. No claims forms, no shipping fees.
On the TMR anti-drift joysticks of every controller that leaves The Den.
On everything else. Extend to 14 months for $20.
NO HOOPS.
NO HASSLE.
Three promises that apply to every controller that leaves The Den — Pro Restored and Mamba Custom alike.
Free Swap Replacement
If your controller stops working in the guarantee window, we swap it for a fully functional replacement — at no cost to you.
Simple & Stress-Free
No claims forms, no fine print gymnastics. Email us, we send a label, you get a working controller. That's the whole process.
Prepaid Both Ways
We cover shipping in both directions. You'll never pay to ship a defective build back to The Den — ever.
IF IT BREAKS FROM GAMING,
WE FIX IT.
Two columns, zero loopholes. If it's listed on the left, you're covered. If it's on the right, it's just outside the lines we can stand behind.
- Stick drift or dead zones
- Unresponsive or stuck buttons
- Trigger or bumper failure
- Charging or connectivity issues
- Internal component failure
- Any defect from normal gaming use
- Excessive wear beyond normal gaming use
- Physical damage — drops, liquids, impacts
- Opened, modified, or altered outside The Den
- Cosmetic wear (scuffs, scratches, fading)
- Lost or stolen controllers
THREE STEPS.
BACK IN THE GAME.
Same shipped-in-24h energy as the original swap. No queue. No claim portal. No "your ticket has been escalated" emails.
Email The Den
Send support@swapmamba.com your order number and a quick line on what's going wrong. We answer within one business day.
- ONE BUSINESS DAY
- NO CLAIMS FORM
- REAL HUMAN REPLY
Drop In The Prepaid Label
We email a prepaid return label straight to your inbox. Pack the controller, hand it to USPS or UPS. No printer required.
- PREPAID LABEL
- USPS OR UPS
- NO PRINTER NEEDED
Replacement Ships Fast
Once we receive and Den-test your controller, your replacement ships immediately. No back-and-forth, no waiting in line.
- DEN-TESTED
- SHIPS IMMEDIATELY
- NO LINE
One quick email kicks off the swap. We handle the shipping, the testing, and the turnaround.
LIFETIME ANTI-DRIFT.
NO REGISTRATION.
Every controller we ship — Pro Restored and Mamba Custom — runs TMR magnetic anti-drift joysticks as standard. The same contactless tech the pros use. If those sticks ever drift, we swap them for the lifetime of the controller.
Lifetime
TMR Sticks Only- Stick drift
- Dead zones / centering failure
- TMR module failure
60-Day
Everything Else- Buttons, bumpers, triggers
- Battery, board, connectivity
- Shell, paddles, internals
TMR sticks are standard on every controller. Everything else is covered by the 60-day swap-out.
ADD A YEAR
FOR $20.
Stretch your coverage from 60 days to a full 14 months. Perfect for daily drivers, ranked grinders, and anyone who actually relies on their controller.
“Awesome seller. There was an issue where a screw broke on the faceplate and he was very upfront about it before shipping — had me choose a new one (actually better looking than the original). The mods are greatly appreciated.”
SWAP WITH
EASE.
Every Pro Restored and Mamba Custom controller ships with the 60-day swap-out baked in — and TMR builds carry the lifetime anti-drift on top. No upsell required.