FOUR STEPS.
ZERO FRICTION.
Send us the controller that's failing you. Get instant swap credit, then a Den-built pro build that won't drift. Shipped in days, not weeks.
FROM DRIFT-DEAD
TO DEN-BUILT.
Four steps, no guesswork. Tell us what you've got, lock in your swap credit on the spot, ship it free, and a Den-built replacement lands days later — backed by free shipping both ways and a 60-day swap-out guarantee.
Pick Your Build
Grab a Pro Restored factory unit or a Mamba Custom with clicky triggers, custom shells, and optional back paddles. Both tiers ship with TMR anti-drift joysticks. PS5 or Xbox, your call.
- PS5 OR XBOX
- GENUINE OEM
- TMR ON BOTH TIERS
Turn Drift Into Credit
Stick drift, dead buttons, mushy triggers — send up to 3 broken controllers and your swap credit lands the second you confirm. Put it toward a Pro Restored, or stack +20% extra on a Mamba Custom.
- UP TO 3 TRADE-INS
- CREDIT ON CONFIRM
- +20% ON MAMBA CUSTOM
Use The Swap Box
Your new controller ships in 24 hours in a reusable swap box. Drop your old ones inside, slap on the prepaid USPS label, give it to any Post Office or your mail carrier. No printer, no fees.
- FREE BOTH WAYS
- PREPAID USPS LABEL
- 7 DAYS TO RETURN
Plug In & Play
Every build is Den-tested and pro-restored. If anything feels off in the first 60 days we swap it out — and TMR sticks carry a lifetime anti-drift guarantee.
- DEN-TESTED
- 60-DAY SWAP-OUT
- LIFETIME TMR WARRANTY
YOUR $50 TRADE-IN,
STACKED.
Every trade-in becomes spendable credit. Redeem it on a Mamba Custom and we stack a +20% bonus on top — automatically.
IF IT HAS A STICK,
WE'LL TAKE IT.
First-party PS5 and Xbox controllers, any condition. Bring up to 3 per swap — more controllers, more credit.
- ▸PS5 DualSenseUP TO $20
- ▸PS4 DualShockUP TO $10
- ▸Xbox Series X|SUP TO $15
- ▸Xbox One SUP TO $10
Accepted broken
Drift, dead buttons, dead zones, cracked shells, won't-power-on — all qualify for credit.
Not accepted
Third-party brands (Scuf, PowerA, GameSir), Switch Pro, smashed/crushed housings, and controllers missing parts.
ONE WEEK,
DOOR TO DOOR.
Most swaps move from Claim Credit to Plug In in seven days flat.
Claim Credit
Lock in your swap credit in under a minute with our instant quote engine.
Den Dispatch
Your new controller leaves The Den in 24 hours in a reusable swap box.
Plug In
It arrives. Plug in and play immediately. The prepaid return label is already in the box.
Send Back
Drop the swap box at any USPS Post Office or hand it to your mail carrier — no printer, no fees.
“The TMR swap is perfect — feels better than a brand new controller. Super punctual on shipping. If you're tired of stick drift, this is the shop.”
NO FINE PRINT.
Do my controllers have to be broken?+
Yes — trade-ins are for broken or malfunctioning first-party controllers only. Drift, dead buttons, dead zones, won't-power-on, and cracked shells all qualify. Fully working controllers, third-party brands, and units missing parts aren't eligible.
How fast does my new controller ship?+
Most orders ship within 24 hours. You don't have to wait for us to receive your old ones first.
How long do I have to send mine back?+
7 days from the day your new controller arrives. The prepaid USPS label is already in the box.
Where does the +20% bonus apply?+
Only when you redeem your swap credit on a Mamba Custom. Pro Restored uses the base credit — no bonus.
What if the new controller has an issue?+
Every build is covered by a 60-day swap-out guarantee. TMR magnetic anti-drift joysticks are standard on both Pro Restored and Mamba Custom, and carry a lifetime warranty.
LOCK IN YOUR
SWAP CREDIT.
Tell us what you've got — your credit quotes in under a minute. No signup, no email, no haggling.